A fair crowd gathered yesterday in London to hear Ofcom’s tentative views on improving consumer information in the mobile phone arena.
Representing the UK’s Communications Management Association I found the meeting experience, much like many a mobile call, variable.
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If anyone knows the everyday reality of mobile network performance it is surely the user.
The mobile phone itself must be the most obvious source of data – even (or especially) when signals fail, calls drop out and texts are delayed.
Ofcom’s ‘Call for Input’ on this ‘Quality of Experience’ debate – what should or could be measured – raises the prospect of a prevarication-free zone where the development of an App to monitor the realities of coverage, throughput and call quality could gain regulatory blessing without being delayed by any Operators’ reluctance to be so exposed.
The debate may even be a sign that Ofcom is keen to champion the interests of the users rather more than bend to the interests of operators.
The consultation is open until 1st April.
Groupe Intellex 