A fair crowd gathered yesterday in London to hear Ofcom’s tentative views on improving consumer information in the mobile phone arena.
Representing the UK’s Communications Management Association I found the meeting experience, much like many a mobile call, variable.
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Colin Coulson-Thomas has launched his latest report – Transforming Public Services – in which he debunks top-down management moves like restructuring.
What is really needed, he says, is far better performance support for people at the coal face – and this approach is cheaper, faster and far more effective.
You can find more of Professor Coulson-Thomas’s work in the Editorial (Management) section of the main Groupe Intellex publication.
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In the Groupe Intellex commentary on a new report – ‘Talent Management 2’ from Prof. Coulson-Thomas – we found the space to quote from Pink Floyd’s anthem to wasted opportunities, ‘ Hanging on in quiet desperation is the English way’, because it captures that sense of ‘muddling through’.
The report, however, should lift corporate spirits because it argues that there are fresh approaches to the challenges of managing the complexities of multiple objectives and understanding personal performance. Previous tendencies to simplify or commoditise roles simply because any other approach is too darn complicated to measure can now be relaxed for a more comprehensive and supportive approach.
Senior executives and ‘high-fliers’ who rail at over-simplistic measures of their contributions may perhaps hope that with a new breed of performance management methodologies they’ll be less subject to over-expectations and, at the same time, investors may be encouraged to learn to take a wider, more nuanced, view of how expensively-recruited talent is being deployed.
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