Tag Archives: empowerment

Managements Sans Frontières

15 Mar

thinking_heads smallWith great respect to the brilliant medical charity, their title springs to mind as I try to make sense of a minor deluge of academic reports and real world experiences.   Boundary issues abound – and not just in the contexts of Humpty Trumpty’s Great Wall of Machico or the UK’s Brexysteria.

Deep down we all like the comfort of borders but so often spend our lives trying to break down barriers. Parents observe that unruly/spirited teenagers need some boundaries. Accountants would be lost for numbers without tidy columns.  Regulators regularize.  Centralist governments prefer broad-based averages.  Mass marketers shriek Sun-like headlines. But devolutionists see city-states as empowering even as citizens complain of postcode lotteries.  And businesses everywhere seek differentiation by ‘redefining’ markets.  In the 1970’s Tom Paxton would sing ‘The Thought Stays Free’ and, like wireless signals, ideas do not respect borders.

So the Work Foundation report (Working Anywhere) says 2017 will be another peak – the last gasp of working 9 to 5 (that will no longer be ‘the way to make a living’) as the daily trek is commuted to life outside of an office for the average commuter.   They will, of course, still have boundaries. They will still log in to their networks (their presence measured) and no-one yet is predicting the end of corporate monthly reports – not least because bean counters hunger for beans to count and managers imagine they are managing.

There are boundaries we willingly choose to adopt (like marriage) and there are those we (mostly) tolerate for a peaceable society – like speed restrictions. Then there are the envelopes we’d like to stretch – or rip apart. The constantly changing balances between wrapping things up and encouraging creative agility is not something that can be bolted down. Great enterprise leaders know that rules are ‘made to be broken’ (sometimes) and urge their law-abiding followers to ‘think differently’ – ‘outside of the box’.

At this time it is difficult to comment on EU affairs without offending (for myriad reasons) all 784 (28 squared) sides to immigration debates but it is surely blindingly obvious that people will always wish to move and economies need to import and retain talent. With extreme provocations the future tides of humanity will, like the weather, be increasingly difficult to anticipate and, as Canute demonstrated at the shore, unconstrained.   National identity is increasingly a curious notion – especially for the English where ‘ish’, sort of, defies the absolute.

Travel is said to broaden the mind and, in these networked days, virtual travel is a great substitute for the physical effort of getting from A to B – which is partly why the Work Foundation predicts the decline of inflexible working.  But traveling (physically or intellectually) has great inequalities. Academia has huge capacity for stating the blindingly obvious – but sometime it needs to be said.  Pointing out that the  Further_We_Travel_the_Faster_We_Go is not some supposedly great insight designed to justify investment in the UK’s HS2 project but anyone contrasting the time and effort needed to get to London with the effort of travelling within the place will get the point.   But the real point, surely, is about journeys of the mind; ideas. The more outlandish they are the greater the chance they’ll make a real difference. The further you reach the faster you’ll get there – compared to some gradual, incremental, barely-noticeable, short-term, thoroughly non-alarming, improvement process.

We (being very English) often frown on ambition. Centuries of terribly polite censure have curbed our creativity but digitally-networked borderless freedoms cannot now be denied.  Empowerment (the need for it) has wrong-footed those once-great institutions that presume they know best. Who needs all that bandwidth?   What for, exactly? The defence of their comfortable market borders gets in the way of ideas flow – the brick walls can but delay their decay.

So why not? Why not demand a Gigabit? Why stick at home when your partner’s work is far away. Go with him and let the global network handle your usual work-flow. Why return home and only then shop for food when it could have been pre-ordered online from your hotel bed on the far side of the world? It needs only the very real experience of a three-way Skype call with callers in Hampshire, a colleague now in Argentina and a customer in his car somewhere on the M6 to prove the point that, increasingly, borders are meaning less.

Can we manage without borders? In work, in life and in politics we have little or no choice. Ring-fenced isolationism will not (cannot) relieve any of us from responsibility. The best that management can muster is to invest time and effort in avoidance of unexpected consequences and not inadvertently trigger catastrophic outcomes – like civil wars. A bit of forward planning might help. Will the economic decline of London be stalled by a fully-fibred future? Are we, in Europe, ready for a great American exodus if Trump triumphs?

So, yes we need some borders and others we need to relax. A single market across Europe is brilliant. Greater devolution of central authority to Manchester can be empowering – if you trust in the mayor’s capacity to manage.  Localism with expansive freedoms will always contend with the average central reductionist.  Maybe, one day, someone, most probably some uncouth little chap, most probably from some distant place via an online device and twitter, will point out that some wee emperor is nae wearing any clues – and the whole world will once again collapse in a sea of irreverent laughter and/or tears.   Dougal will shake his head, sorrowfully, and say ‘what a way to run a country’ and the credits will roll – leastways for one last time.

Managements Sans Frontières?  We should follow where the angels have dared to tread – beyond the borders of your mind.   If you stretch the imagination it rarely goes back to its original shape.

 

 

What we all know

7 May

What we all know . . . . . is mostly based on old assumptions that may well have been rendered obsolete.   Evidence-led policy/decision-making may limit forward thinking but at least it doesn’t negate the need for ‘reviewing the situation’.

This need for current evidence is hugely important to local authorities as they seek (or are given) more responsibility to support their local economic growth.   Empowerment, devolution and decentralisation are all in the melting pot for any new government – and the currency of the evidence base is particularly important in policy areas where the fundamentals are rapidly shifting.

Fiber optics

Fiber optics

Take, for example, what we know about investment in future-proofed Fibre to the Premises (FTTP) broadband infrastructure. What we all know is that it’s horribly expensive, of dubious viability and there’s uncertainty around whether folks really need it.  BUT, what we all know is largely based on analysis that was produced more than a decade ago – analysis that some would say was a wee bit suspect even back then.

How important then is it that Local Authorities seeking to spend public sector funds on digital infrastructure are fully aware of cost reductions, improved deployment managements, dramatic shifts in uptake of better services and the scope for increased revenues for network operators and dividends for investors?

It should not be a surprise that the old ‘rules of thumb’ have shifted a bit – and it should be no surprise that hindsight reveals the unintended consequences of now-outdated motivations.

By bringing together best-practice experience from our own and other countries new models for investment can now be considered – and, moreover, considered in the context of what we can now deduce will be future requirements.

Based on his multi-country experience, Richard Jones, Chief Commercial Officer of VentureNext, has offered has offered to share an interactive business model that illustrates some of the challenges with investment in FTTH. Knowledge sharing in this arena is beneficial for all parties – investors, suppliers and citizens – and provides a way to refresh ‘what we all know’ in this vital area for future economic growth and societal development.

Further details

The Value of ish

15 Jun

multi-culture

Prompted by debates about British Values and reports of racial intolerance, we have written a reminder of the the significance of ish.

Read the full story – ‘The Joy of ish‘ – and embrace the future whatever.

There’s no smoke but maybe some learning is burning?

21 Jul

learning is burning jpegThere’s muffled murmuring in the background but no loud music, no unexpected truck or post deliveries, no obvious waste or smell and, amazingly, no significant demand on the Bank of Mum & Dad, but surely there is something going on in there.

It’s clearly not a complete secret – judging by footsteps on the stairs and occasional giggles – but she’s not for telling us, leastways not yet.

Ma says she should get more air. ‘Not good to be cooped up in that room all day’.   I’d like more conversation during meals but often now she doesn’t show up and when she does join us we get evasion and ‘you wouldn’t understand’.  Does anyone really need earphones at breakfast?

It’s clearly important, this life-changing stuff but the only way we can help, it seems, is to give the space, not ask annoying questions and make sure we all have even more connectivity.

This trust, this faith we have, this uncertainty is being tested.  Even her ‘what would he know’ older brother, has no clue and has resorted to casting aspersions.  But he’s off to uni in few weeks so, blessed relief; at least we’ll not have to endure that sibling rivalry.

‘Really, you should have a word’.  ‘Why me?‘ Parental Ping-Pong, batting back and forth, is a game for reluctant players.  ‘About what?‘  ‘What if?

The small mysteries of the digital revolution can be happening anywhere.  How things can flip from lonely localised passion to global success, how those tiny tweaks can make a huge difference, can never be explained.

Her only guiding rule, it seems, is “Screw it – let’s do it”, or, more forcibly, “Just (F) Do It”, or as we old stagers marvelled back when Net was new, ‘ Innovation Without Permission’.   That ‘so last century’ constraint of seeking permission does not now trouble young digitally liberated minds.

So relax, rejoice in their empowerment.  The world has moved on since some of us threw away the brakes of copper-constrained wires.  There is no going back.  Sit back, enjoy the ride, and hope they make a better job of it than your own tentative last generation efforts.

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If you made any sense of this try ‘Spot the Link‘ at our main editorial website.

A digital Wake Up call

17 Jun

Whoever gets around to documenting the history of digital transformation should not overlook the small and seemingly insignificant moments that make the pennies drop.

One of these hit the headlines this week.  It was not some great scientific breakthrough, some amazing innovation in clinical practice, or the discovery of new sources of energy.  Nor was it an outbreak of peace in troubled places or a rush by world leaders to sign up to new commitments at the UN Rio+20 summit.

It wasn’t even another report on people empowerment expressed in YouTube videos from conflict areas.

This week’s commotion was the sound of scales falling from the eyes of everyday folk as they realised what digital citizenship was all about.

A nine year old student used her blog to review the quality of her school meals and raise money for the children of Malawi – and it caused havoc in the minds of local government officials.

It’s another a small step in wider awareness of the economy’s digital transformation that, when history is written, should not be forgotten.

Full story here